Return policy

We want you to shop with confidence. If you receive a defective part, we're here to make it right.

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Eligibility

Returns are accepted only for parts that are found to be defective at the time of delivery. To be eligible, the return request must be raised within 7 days of delivery.
The part must be: 
●Unused and in its original condition

● In the original packaging, with all labels, seals, and accessories intact
● Accompanied by a clear photo or video of the defect and any other supporting documents (such as your order invoice or delivery confirmation) 
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Quality Verification 
Every return goes through a thorough quality check at our warehouse. When raising a return request, you must submit proper proof of the defect - this could include images, videos, or any relevant documentation. Upon receiving the returned item, our team will verify its condition. If the part does not meet our quality standards or shows signs of use, damage caused after delivery, or tampered packaging, the return will be rejected and the item will be sent back to you. 
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Refund Process
Refunds are processed only after the returned part has been physically received and cleared by our warehouse team. Once approved, your refund will be credited to your original payment source within 7–10 working days.
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How to Raise a Return Request
Raising a return is simple - no need to contact support separately.
 Once your order is delivered, a Return option will appear directly on your Order Details page in the Fixail Spares app. This option is available for 7 days from the date of delivery.

To raise a request:
1.  Go to My Orders and open the delivered order
2. Tap Return on the Order Details page
3. Select the reason for return
4. Attach clear photos of the defective part along with any supporting documents
5. Submit your request

Our team will review your submission and get back to you with the next steps